Use Group or Shared Mailboxes Instead of Forwarding to Everyone

Forwarding emails between multiple employees might seem convenient, but it quickly becomes chaotic as messages get lost or duplicated. Shared mailboxes — like sales@company.com or info@company.com — let multiple users access and respond to messages in one centralized location. When an employee leaves, there’s no need to chase down access to old emails or accounts.

Setting this up in Microsoft 365 or Google Workspace involves creating shared mailboxes and assigning permission-based access to your team. 716 IT Group can configure these for you so your communication stays seamless, organized, and secure across staff transitions.